Zong has achieved a major milestone at the Asian Experience Awards 2026, becoming the first Pakistani brand to receive recognition at the regional awards platform. The telecommunications company secured two honors for campaigns focused on customer experience, digital innovation and technology-driven services.
The awards ceremony was held in Singapore, where Zong was recognized in two telecommunications categories. Its My5 Family Sharing Package Campaign received the Pakistan Brand Experience of the Year [Telecommunications] award.
Meanwhile, the My Zong App Campaign won the Pakistan Digital Experience of the Year [Telecommunications] award. The double recognition highlights Zong’s growing focus on combining connectivity, technology, artificial intelligence and customer insights to create digital experiences for users.
The My5 Family Sharing Package was developed around the changing needs of modern households. The service brings together connectivity with additional benefits, including insurance coverage, lifestyle advantages and access to digital streaming services.
According to Zong, the package was designed to offer families greater flexibility while providing an alternative approach to traditional home broadband solutions. Its development reflects the company’s efforts to create telecom products based on everyday customer requirements.
The My Zong App represents another major part of Zong’s digital strategy. The application brings multiple customer services into a single digital platform, including self-service features, digital payments, loyalty functions and AI-powered customer support.
By integrating these services, the My Zong App aims to provide customers with a more convenient and personalized way to manage their telecom needs. The use of artificial intelligence also reflects the wider transformation taking place across the telecommunications industry.
The two awards are closely connected with Zong’s brand promise, “Aisa Hai Future,” which focuses on the role of technology and innovation in shaping customer experiences. The company says its approach goes beyond network connectivity by focusing on how digital services can improve everyday interactions.
Commenting on the international recognition, Zong Head of Marketing Sajid Munir described the two awards as an important milestone for the company and a proud moment for Pakistan.
He said the recognition reflects Zong’s belief that the future of connectivity is not limited to faster networks, but also involves creating intelligent, seamless and meaningful experiences for customers.
Zong has continued to invest in technologies including 5G, artificial intelligence and next-generation digital products. These investments are part of the company’s broader strategy to connect individuals, businesses and communities with emerging technologies.
The Asian Experience Awards 2026 recognition also places greater attention on Pakistan’s growing participation in regional technology and brand experience platforms. Zong’s achievement demonstrates how Pakistani telecom companies are increasingly using digital innovation and customer-focused services as part of their competitive strategy.
As Pakistan’s digital ecosystem continues to expand, telecommunications companies are playing an increasingly important role in providing access to new technologies. Zong’s latest international recognition comes as the company continues to position its services around connectivity, digital convenience and future-ready technology.
